By using Creative Matics’ website, you confirm that the information you have provided is 100% accurate and authentic. In case of any changes, you are required to update the information by contacting our representatives. Whether you are under 18 or over 18, you are legally bounded by our agreement & while using our website, you must follow the rules and regulations. You agree that Creative Matics reserves all the rights to terminate the services without warning or prior notice.
Creative Matics has a 24 - 48 hours turnaround time for logo design service. However, our turnaround time may vary for different services, which is mentioned in our service packages. The term turnaround time does not state the entire duration from start to finish of a project rather it describes time duration for a single iteration of a design stage.
100% Money-Back Guarantee
We offer a 100% money-back guarantee for all the services. However, this condition only implies when you are not satisfied with our initial designs or draft of the content. In such cases, you can claim 100% money back. Your claim for 100% money back will be void under the following conditions:
- When you have selected a custom or special package.
- When the initial design had been approved from your side.
- The logo designs have been finalized and approved from your side.
- The website has been designed, developed and deployed live.
- We have already provided revisions.
- Cancellations occur due to non-project reasons.
- There is a loss of contact for more than 2 weeks.
- Violation of Creative Matics' policy or policies.
- The creative brief lacks essential requirements or information.
- A complete design change has been demanded.
- The claim for a refund has been made after the requested time.
- There is a change in business or brand name.
- Other reasons such as change of mind, disagreement with other partners, etc. are not included.
- Revisions have been accepted at your hand.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, a refund will only be applicable on that particular service and 'not' the entire bundle.
- The cancellations of orders are prior to a 33% cancellation administrative fee.
Your revisions will only be catered depending on the package selected and you have all the right to demand as many revisions as stated in your package details - no extra fee will be charged. You are not liable to pay any extra charges for your revisions unless the design or content are changed from your side.
Note : Creative Matics reserves all the right to cancel or reject any project whenever it deems necessary. Further, after the refund, all the service provided by us will be the sole property of Creative Matics. The customer will have no right to use those designs or content for any purpose whatsoever.
However, some of the services which are not part of the design or copywriting service are not eligible for any refund or claim. Such services are provided as a part of the purchased package and hence are not eligible for any money back. The services include:
- Email and website hosting services.
- Website SSL and copyrights protection certificates.
- Purchase of website domain.
- Social media marketing, Google Adwords campaigns or website SEO plans.
- Website maintenance plans.
In case you are not satisfied with the initial services, our team will review the project details, depending on the circumstances; it may choose to refund partial money back to the client.
Design Ownership & Rights
We will send you the final file after receiving the complete payment. We are not liable to send you the work before receiving the fee. Once you have accepted the order (either for design or copywriting), we will transfer all the rights of the paid work to you.
Please note that all the feedback requests, revisions requests, refund requests or any other instructions that pertain to the order must be clearly stated to our customer representatives or the project manager. Emails sent back and forth through official emails are to be only considered forms of valid communication. We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us. We take full responsibility for all the information provided through our official domains.
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